Tabling of the Québec Ombudsman's 2010-2011 annual report

In the past year, the Québec Ombudsman intervened with 61 of the 87 government departments and agencies under its jurisdiction as well as 174 of the 307 establishments in the health and social services network with which it may intervene, generally as a second resort.

TRENDS TO THWART

This year, three issues were of particular concern for the Québec Ombudsman:

• Restrictive Interpretation of Regulations at the Expense of Fairness
• Unreasonable Waiting Periods
• Sometimes Insufficient Quality Control

Press release

2010-2011 Annual Report

Investigation results