Declaration of Services to the Public
Quality services for citizens: a priority
Serving citizens well is not a new idea in the Québec government. The quality of services has always been a concern of civil servants throughout the government. The Public Administration Act, assented to in May 2000, reaffirms the priority placed by the Administration on quality services for the public.
In particular, the Act states that government departments and bodies providing services directly to the public must be responsive, in light of available resources, to the expectations expressed by the public. But the Act goes further, by making it mandatory for departments and bodies to publish a service statement if they provide services directly to the public (which includes both individuals and enterprises) and are subject to Chapter II of the Act. Visit their Websites to find out about their service statements.