Bureau de la qualité des services
Are you satisfied with the services offered by Services Québec?
We will use your comments and complaints to help us improve our services. The Bureau de la qualité des serv ices has the power to make recommendations with a view to improving the quality of customer services, while ensuring an appropriate follow-up on any dissatisfaction expressed in order to take the necessary corrective measures. The Bureau also receives and follows up on you positive comments concerning the services offered and their delivery by Services Québec.
The role of the Bureau de la qualité des serv ices
The prime role of the Bureau de la qualité des serv ices is to offer you the possibility to express your satisfaction or your dissatisfaction with an independent and privileged interlocutor.
The Bureau de la qualité des serv ices makes sure that the complaints and comments submitted receive appropriate attention. It receives all of the complaints and comments addressed to Services Québec and sees to their management and follow-up. The Bureau actively participates in the search for solutions with a view to improving the quality of the services provided.
Before contacting the Bureau de la qualité des serv ices
We invite you to first express your dissatisfaction to the person who provided the service to you. Try to obtain explanations or to resolve the situation with our staff. They are there to provide information to you and to be attuned to your needs, even when you are making complaints or submitting comments.
Every Services Québec employee can receive your comments (or your complaints). The employee will help you formulate your comment or complaint and will make sure that it is processed promptly. He or she may even be able to help you find a solution to your problem.
When should you get in touch with the Bureau de la qualité des serv ices ?
You can get in touch with the Bureau de la qualité des serv ices when:
- the steps taken with our staff have not yielded the desired results;
- you would like the person in charge of the Bureau de la qualité des services to examine your comment (or your complaint) and to have it brought to the attention of the directors of Services Québec.
How should you proceed?
It is possible to submit your comment (or your complaint) confidentially.
By Internet
Complete the electronic request form.
By phone
418 646-4011
By mail
Bureau de la qualité des services
Services Québec
800, place D'Youville, 20e étage
Québec (Québec) G1R 3P4
The quality of services is our priority!
