Bureau de la qualité des services

Are you satisfied with our services?

We use your comments and complaints to improve our services. The Bureau de la qualité des services has the authority to make recommendations to improve the quality of client services, while ensuring follow-up of any complaints so that the necessary corrective measures will be taken. It also receives and follows up on your positive comments regarding services or their delivery by Services Québec.

The role of the Bureau de la qualité des services

The primary role of the Bureau de la qualité des services is to allow you express your satisfaction or dissatisfaction to a specifically mandated, independent contact.

The Bureau de la qualité des services ensures that complaints and comments are given the appropriate attention. It receives all of the complaints and comments addressed to Services Québec and ensures their management and follow-up. The Bureau participates actively in finding solutions to improve the quality of the services delivered.

Here you can consult the policy for managing complaints and comments (PDF, 133 ko).

Before contacting the Bureau de la qualité des services

We invite you to first let the service provider know that you are dissatisfied. That way, you can try to get an explanation or remedy the situation with the employee. He or she is there to inform you and listen to what you have to say, even if it is a complaint or comment.

Any Services Québec employee can receive your comment (or complaint). He or she will help you formulate it and see that it is processed rapidly. Additionally, perhaps he or she will be able to help you find a solution to your problem.

When to contact the Bureau de la qualité des services

You can contact the Bureau de la qualité des services if :

• the steps you took with the personnel did not produce the desired results;
• you want the person in charge of the Bureau de la qualité des services to take cognizance of your comment (or complaint), and you want it brought to the attention of Services Québec authorities.

How to proceed

Your comment (or complaint) will remain confidential and can be sent as follows.

By Internet
Complete the electronic request form.

By phone
418 646-4011

By mail
Bureau de la qualité des services
Services Québec
800, place D’Youville, 20e étage
Québec (Québec) G1R 3P4

Quality service is our priority!